FAQ’s

Salamander Jewelry is primarily designed for B2B and wholesale buyers. However, individual customers are also welcome to order provided the minimum order value is met.

The minimum order value is USD 100, excluding shipping.

Some products are available from stock and can be ordered in any quantity, provided your total order reaches USD 100.

Other products may have a minimum quantity per item. Any applicable minimum quantity will be shown on the product page.

Yes, for products available from stock, unless otherwise stated.

Your complete order must still reach the minimum order value of USD 100.

Yes. Selected out-of-stock products can be ordered subject to the minimum quantity shown for that item.

These products will require additional production lead time before shipment.

In-stock orders are normally prepared for shipment within 2–3 working days after payment is confirmed.

Orders containing production items will take longer.

Salamander Jewelry offers jewelry in different materials depending on the design and collection.

The exact material, finish, stone, plating, PVD coating, and other relevant specifications are shown on each product page.

Please review the product specifications before ordering.

We make every effort to represent our products accurately. However, colors and finishes may appear slightly different depending on lighting, photography, screen settings, and the characteristics of the material or coating.

Product dimensions are generally shown in centimeters (cm) unless otherwise stated.

Please review the measurements shown on each product page carefully before ordering.

Each item is individually packed in a biodegradable recycled zip bag to help protect the jewelry during storage and transportation.

Yes. Salamander Jewelry ships worldwide from Thailand.

Shipping availability may depend on destination, courier service, and local import restrictions.

No. Shipping is charged separately and is not included in the USD 100 minimum order value.

Shipping cost depends on the destination, parcel size, weight, and courier service.

All orders are shipped from Thailand.

Possibly, and this is important for international customers.

Import duties, VAT, customs charges, taxes, brokerage fees, or other destination-country charges are not included in our product or shipping prices and are the responsibility of the customer.

Customs regulations vary by country. We recommend checking your local import requirements before ordering.

Transit time depends on your destination and courier service.

Shipping estimates do not include customs clearance time or delays caused by customs authorities, couriers, weather, holidays, or other circumstances outside our control.

Yes. Tracking information will be provided once your order has been dispatched where tracking is available for the selected shipping service.

Stock items may be returned within 30 days if you are not completely satisfied, provided the items are unused and in their original condition.

Items made specifically for your order, production items, customized products, and other non-standard items cannot normally be returned.

Please contact Salamander Jewelry before sending any goods back.

If an error occurs on our side, we will review the case and arrange an appropriate resolution, which may include replacement or credit.

Please contact us as soon as possible with your order number and details of the issue.

Please contact us as soon as possible and provide:

your order number

product/item code

a description of the problem

clear photographs of the item

photographs of the packaging where transit damage is involved

Claims should be reported within 30 days of receiving the goods.

Please keep all original packaging if the parcel or products were damaged during transportation.

No.

Please contact us first. Our team will review the issue and provide return instructions where required. Unauthorized returns may not be accepted.

Salamander Jewelry stands behind the quality of its products and will review genuine manufacturing defects or errors on our side.

Normal wear, misuse, accidental damage, improper care, chemical exposure, scratching, plating wear, and damage caused after delivery are not considered manufacturing defects.

If you believe there is a manufacturing issue, please contact us with photographs and your order information so we can review the case.

Stainless steel and PVD-coated jewelry provide good durability, but proper care will help maintain the finish for longer.

We recommend:

cleaning gently with mild soap and water

drying thoroughly with a soft cloth

avoiding abrasive cleaners and polishing compounds

avoiding unnecessary contact with strong chemicals, chlorine, bleach, and cleaning agents

storing pieces separately to reduce scratching

Plated jewelry requires more careful handling because the surface finish can gradually wear over time.

To extend the life of the plating:

avoid prolonged contact with water

remove jewelry before swimming, showering, or exercising

avoid perfumes, lotions, cosmetics, and household chemicals

wipe gently after wearing

store in a dry place and separately from other jewelry

Plating wear over time is normal and will depend on usage, skin chemistry, environmental conditions, and care.

This depends on the material and finish.

Stainless steel with PVD coating generally offers greater resistance to water and daily wear than traditionally plated jewelry.

For plated silver or brass, we recommend avoiding prolonged or repeated exposure to water, swimming pools, salt water, cosmetics, and chemicals to help preserve the finish.

Always check the material and finish shown on the individual product page.

The available payment methods are displayed at checkout.

Order processing begins after payment has been successfully received or confirmed.

For in-stock products, normal preparation time is approximately 2–3 working days.

Yes.

If you have questions about quantities, materials, sizes, availability, production items, shipping, or your order, please contact our team before placing the order.

We recommend contacting us in advance if you are placing a larger B2B order or ordering products with production minimum quantities.