Salamander Jewelry Online Shop | shop.salamander-jewelry.com
Effective date: 19 October 2026
These Terms & Conditions govern use of shop.salamander-jewelry.com (the “Website”) and orders placed through it. The Website is operated by Salamander Jewelry Co., Ltd. (“Salamander”, “we”, “us” or “our”). By using the Website or placing an order, you agree to these terms, subject to applicable law.
1. Company Information
Salamander Jewelry Co., Ltd.
128/1 Moo 7, Soi Wat Nakhon Chuenchum, Phutthamonthon Sai 4 Road, Tambon Krathum Lom, Amphur Sam Phran, Nakhon Pathom 73220, Thailand.
Telephone: +66 (0)2 814 4455 | Email: info@salamander-jewelry.com
2. Website Use and Accounts
You agree to use the Website lawfully and not interfere with its operation, security or other users. You must provide accurate account, billing and delivery details and keep your login credentials confidential. We may restrict or suspend access in cases of fraud, misuse or security concerns.
3. Product Information and Availability
We aim to display accurate product descriptions, sizes, materials, finishes, prices and photographs. Screen settings and manufacturing tolerances may cause minor differences in appearance. Product availability and specifications may change. Please review each product description before ordering.
4. Pricing and Taxes
Prices are shown in the currency displayed by the Website. The applicable price and any shipping charges are confirmed during checkout, subject to obvious technical or pricing errors. Prices may change without notice for future orders. Import duties, customs fees and destination-country taxes may apply and are the customer’s responsibility unless explicitly stated otherwise.
5. Orders and Acceptance
Submitting an order is an offer to purchase. An order is accepted when we confirm acceptance or dispatch, as applicable. We may decline or cancel an order for genuine stock limitations, inaccurate information, suspected fraud, payment failure or obvious pricing errors. If payment has already been collected for a cancelled order, it will be refunded through an appropriate method.
6. Payment
Payment must be made using an option presented at checkout or another method agreed with us in writing. Payment processing may involve external providers, subject to their own terms. Orders may be delayed until payment is received or verified.
7. Discounts and Promotions
Promotional codes and offers are subject to the eligibility criteria, validity period and exclusions communicated with the offer. Unless expressly stated otherwise, codes cannot be exchanged for cash, applied retrospectively or combined with other discounts. The terms displayed for any newsletter-signup offer prevail for that promotion.
8. Shipping and Delivery
Shipping costs, available services and estimated delivery dates depend on destination, package details and carrier availability. Any free-shipping promotion, including a stated order-value threshold, applies only according to the eligibility conditions displayed at the time of checkout. Delivery estimates are not guarantees. Courier delays, customs, incomplete addresses or events outside our reasonable control may affect delivery. We will assist with shipment inquiries where reasonably possible.
9. International Orders
Customers are responsible for checking whether products may be legally imported into the destination country and for paying any applicable customs duties, import taxes, clearance costs or other government charges, unless stated otherwise at checkout.
10. Returns, Refunds and Claims
If goods are missing, incorrect, damaged or apparently defective, contact us promptly at info@salamander-jewelry.com with the order number, description and photographs where relevant. Please do not return goods before obtaining return instructions. Returns, refunds and replacement requests are handled according to the return/refund rules published on the Website and any non-excludable rights under applicable law. Custom or altered items may have different return eligibility where legally permitted.
11. Product Care and Use
Customers are responsible for selecting appropriate jewelry materials, sizes and applications, and for following suitable care instructions. Individuals with metal or material sensitivities should review product details before purchase. We are not responsible for damage caused by improper use, alteration or care, except where applicable law provides otherwise.
12. Intellectual Property
Website content, including photographs, graphics, text, product descriptions, logos and branding, is owned by or licensed to Salamander and may not be reproduced or commercially exploited without permission, except as permitted by law.
13. Privacy and Third Parties
Personal information is handled in accordance with the separate Privacy Policy published on the Website. The Website may use third-party payment, delivery or technical services, which may have their own applicable terms and privacy notices.
14. Liability
To the extent permitted by applicable law, we are not liable for indirect or consequential loss arising from Website use or product purchases. Nothing in these terms limits liability or customer rights that cannot legally be limited or excluded.
15. Governing Law
These terms are governed by the laws of Thailand, subject to any mandatory protections that apply to a customer under applicable law. Disputes are subject to the competent courts of Thailand except where mandatory law requires otherwise.
16. Updates to These Terms
We may revise these Terms & Conditions by publishing an updated version on the Website. The terms in force when an order is placed will generally apply to that order, subject to applicable law.
17. Contact
For questions about these Terms & Conditions or an order, please email info@salamander-jewelry.com or telephone +66 (0)2 814 4455.
